LEARNING is the basis of CHANGE and SELF-RENEWAL.
Learning generates continuous improvement, the development of products and services, and maintains business competitiveness, on top of enhancing the VALUE PERCEIVED BY CUSTOMER through the organization’s responsiveness. It means understanding and serving customers faster than competitors, offering a superior relationship, and delivering unparalleled service quality.
Subjects, models, and tools:
– INTEGRATED PLANNING PROJECT and support for ORGANIZATIONAL CHANGE and LEARNING processes
– Assistance in “spot” issues offered on demand
Support in decision-making
Design the project’s general architecture
Design and facilitate deployment
Training and coaching for sponsors, leaders, and professionals actively involved in the change process
Observation, evaluation, and recommendation for ongoing processes
Additional periodic support